Hi Kathryn, Sent via email January 2013
Thanks to you and My Fiji for your continued outstanding service. We booked the same package last year with My Fiji and our positive experience and great holiday influenced our decision to do it all again this year.
Dear Korina, Sent via email December 2012
We travelled at the beginning of November and stayed at Shangri La Fiji. Just wanted to let you know it was the best holiday. Loved the accommodation, the location, the food, the weather, the sunsets and the Fijian people. The captain cook cruise to the Tiveau Island was unforgettable. Didn't want to leave Fiji. Went as a group and all of us just want to go back and found it hard to cope with our return. Everything went smoothly with our flights and accommodation. I have recommended My Holiday Centre and the Shangri La to lots of people. Hope we can save and return again in the not so distant future. Thank you for everything. It really was an amazing holiday. It was perfect.
Dear Lyndal, Sent via email November 2012
I wanted to share the appreciation and delight it has been to have had you look after us in the booking of our Daydream island holiday this year.
Every time we have worked with either My Fiji or My Queensland we have had timely feedback, excellent support and we have always felt special.
Pls share with your manager, great service can only be achieved by the knowledge of the person handling the calls and this time it was Lyndal Shaw. Nothing was a problem, she was quick on the e – mails and phone calls and when you are as busy as I was, she understood and her messages were clear, which kept the process moving. We also had some friends who decided to join us on the holiday and once again Lyndal, handled this booking with the same friendly and enthusiastic approach, they also were impressed and thankful of her support, willingness to assist as well as the timely service.
These days we do not thank people enough and I try where possible to give back to those who have made us feel special, thank you Lyndal for making the start of our holiday such a great experience and we are all looking forward to this much more because of the calm, smooth and friendly way it has been handled.
Have a great day,
Hi Dean Sent via email November 2012
We received out itinerary!!
Just wanted to take a moment to say how great it was dealing with you. I'm sure you are an invaluable asset to your company. Right from the start it was clear that you wanted to help in any way you could and took into consideration all our thoughts and queries and returned back to me and a quick an efficient manner.
Thank you again for making this the most pleasant experience and you can count on my business for many more holidays in the future.
Kind regards, (One happy customer)
Hi Elissa, Sent via email November 2012
We had a wonderful time. What a great place for a family holiday.
We were a little bit worried about our kids on the flight but Air Pacific were most attentive and the time seemed to fly (literally). The boys enjoyed watching the flight path readings on the monitor and choosing their movies. Our youngest has ADHD so I thought it would be a complete nightmare but before long we were landing. The flight home was a little more difficult, the smaller aircraft only had shared screens and no movie selection (neither movie, I thought, were appropriate for children) and the headwinds made it a longer flight which was running late due to turbulance, but that can't be helped.
Our room was not ready when we first arrived at the resort but after an hours wait, we were offered free dinner for the whole family and were upgraded to an Ocean Front room complete with free standing bath and triple sized shower. The view we woke up to was spectacular and worth the wait. When we checked in for our 5 night stay we had a ground floor room at the back of the block. Though the bathroom was smaller than the ocean front room, the living area seemed more spacious. We enjoyed being able to watch the kids play whilst we enjoyed a drink on the patio. The rooms were serviced daily which was a nice surprise and also appreciated with lots of wet towels. Some people we met on the cruise were reallocated to the Westin as the Sheraton was booked out. The boys enjoyed kids club, especially the frog hunting and racing, the staff were brilliant.
We had two very wet days which enabled us to keep out of the sun and do a bit of shopping. The Sheraton was lovely. We explored all of the resorts on Denerau and in our opinion, we felt that the Sheraton was the nicest. The layout was excellent, the gardens were immaculate with large grassed areas for games of coconut football. We loved the fact that we were able to explore and use the facilities of the Sheraton Villas and the Westin. We spent one day poolside at the Westin for a change of scenery but were drawn back to the spectacular pool at the Sheraton. We enjoyed looking for frogs in the lilly ponds and exploring the markets in the hotels.
The Blue Lagoon Cruise was the highlight of our stay, the Cruise Director, Miri was most memorable and perfect host. Our 2 boys were amongst only 4 children on the cruise and there was a definate age gap, mostly retirees. Our boys quickly teamed up with the other kids, who were similar in age and became inseperable. As their were so few kids on the cruise, the crew quickly learnt their names and as it turned out, was a good thing, there were other eyes on our kids at all times and Trent and I were able to relax a little. We were upgraded to the middle level on board and allocated 2 cabins adjacent to a walkway with the majority of cabins on the opposite side (our boys didn't make much noise, they were exhausted after a full days activities and slept like logs). This was our first cruise experience and we would definately book a larger cabin if we were to cruise in the future, though this was adequate for a 3 night cruise. The cabins were serviced daily which was fantastic given the volume of wet towels we accumulated.
Transfers all went smooth and running exactly to time (not Fiji time as in some reviews I've read)
Everyone warned us that meals were expensive at the resort, but we didn't think so, about the same as eating every meal out in Australia, and it was much cheaper in Port Denerau. We'll find out the real damage when we get our credit card bill.
We were extremely happy with My Holiday Centre, everything went exactly as planned, we are already planning our trip to Hawaii for next year, you will definitely hear from us soon! Thank you so much Elissa for all of your help.
Bula Vinaka !!
The L family, Michelle, Trent, Taj & Isaiah
Bula Elissa, Sent via email November 2012
Have recommended both you and the resort to a few people already. We had a wonderful time in Fiji and the resort gets top marks in our book. We were treated like royalty and even got an invite to the cocktails up on the hill with the management of the resort. The service and the room clean was especially excellent and efficient. Met some of the locals and could not believe how friendly everyone was. Left some hefty tips for them to share in their xmas fund. Now we are back to reality and getting used to not say BULA to everyone, and home to unsmiling faces. Thank you once again for all the help received by you and the other staff at the Holiday Centre and will be using you guys again if and when we take our next holiday.
Helen and Geoff C
Hi Tom, Sent via email August 2012
I just wanted to send a quick thankyou to you and My Holiday Centre. Our trip to Fiji was perfect, accommodation at the Westin was unbelievable and the Blue Lagoon cruise was amazing. We are already keeping an eye on your website to book our next trip.
Mandy and Rod
Lyndal, Sent via email August 2012
I want to thank you organising such a wonderful holiday for my wife and myself. Everything fell into place and went along smoothly. We had a great time in Fiji. It was such a relaxing time, we just wanted to sit around the many pools at the resort and soak up the sun. The Sheraton, Restaurants and the Fijian people were just first class all the way.
We were the envy of many other couples with the meal deal that we got with My Holiday Centre, at one stage we gave your details to one couple so they could go through your company next time they travel. When we go on another holiday, we will use The Holiday Centre and recommend them to everyone.
Thank you again,
Vic & Debbie H
Hi Natalie, Sent via email May 2012
Robert and I returned from Fiji yesterday and just wanted to let you know we had a fantastic time. The Outrigger was amazing especially the people who work there. All of our inclusions were fantastic especially the spa treatments. Robert has already recommended My Fiji to one of his work colleagues and I believe has already booked a holiday staying at the Sheraton on Denarau Island. Once again thanks for the great holiday package, we can't wait to go to Malaysia in late September I hope the package is as good as the Fiji one.
Bula Jay!!!, Sent via email March 2012
Well, (sadly) we have now returned from our wonderful holiday in Fiji, and we just want to thank you so much for arranging such a truly fantastic trip! The family wedding we attended was absolutely beautiful, and the whole amazing Fiji experience left us wanting more! The girls were literally treated like little princesses & we were in awe at the level of hospitality afforded us during our stay (both at the Outrigger & from the friendly locals in Sigatoka).
We took the opportunity to visit a Village taking part in a Kava ceremony and rode horses up to a waterfall, which was simply beautiful. We were amazed at just how big the Outrigger Resort is and how much there really was to do there! Honestly, we could have stayed there at least another week (or forever if I had my way )
We both chose the ‘swedish massage’ as our free spa treatments, which was heaven (from someone who has never experienced a professional massage or spa treatment of any kind).
The view from our room was gorgeous, as we were so fortunate to be right near the Ocean & the Talai butler service was also a lovely touch! Although we didn’t utilize the service every day, we both agreed that we were delightfully surprised by some really lovely canapés that we probably would not have otherwise ordered from a menu.
We are very interested in returning to Fiji again and would like to take Fred’s two sons (from a previous marriage) with us next time also! So, please let us know if this kind of deal (kids fly, stay & eat free) becomes available again.Of all the family that attended the wedding, all agreed that WE got the best deal thanks to yourself and the Holiday Centre!
Vinaka Vakalevu, for everything you have done for us Jay and we look forward to having the pleasure of dealing with you again in the future
Dee & Fred, Victoria
Dear Holiday Centre, Sent via email January 2012
I would like to pass on my sincere thanks to Natalie Crawford, who assisted me when I phoned to make a booking for a holiday to Fiji.
We have recently returned from the most amazing My Fiji holiday package which was organised to perfection by Natalie.
The flights /accommodation (Sheraton Fiji Resort) and inclusion of Meals together with the two day cruises, were all so well organised, we weren't sure how the dining voucher would be received at the participating restaurants, but they were all very familiar with it and it was done with ease and no hassle what so ever.
We are so impressed with the holiday package that we have been telling all our friends and family and will definitely be booking another holiday through the Holiday Centre.
Please pass on our sincere thanks to Natalie.
Jenni C, Melbourne
Hello Natalie, Sent via email Sept 11
Thank you for the paperwork today reflecting exactly our conversation. I spoke previously to 2 agents with one never responding from Flight Centre and another from Escape Travel offering a very inferior package than what you did with little flexibility. Your professionalism and genuine advice was why I was happy to make a decision on the spot. Is there some way that I can pass on my great experience on to your manager?
Glen K, Brisbane
Hi Natalie Sent via email August 2011
I would like to say a very big thankyou to Natalie who arranged our recent holiday to Sheraton Fiji Resort. Natalie was excellent in all of our trip details and questions and I would highly recommend her to anyone booking a holiday. Thankyou again Natalie for your great service. I hope this email reaches the General Manager so he can be proud of his/her staff working at this company.Thankyou and we will be in contact to arrange our next holiday with you.
Vicki S, Wyee Point NSW.
Hi Teresa, Sent via email August 2011
Just dropping you a line to let you know that we had a fantastic time in Fiji. Everything exceeded our expectations… The Sheraton Fiji Villas were great as well as all the staff. All the restaurants were excellent with Ports o Call being a standout. A very unique dining experience. Day cruises to islands were excellent and very relaxing. After leading frantic lives at home it took a little while to get used to "Fiji Time" but in the end we certainly fitted in with their pace of life.
We would like to pass on our sincere thanks to you and all the staff at My Fiji and we will certainly be recommending and considering you for our future travel plans.
Julie & Angelo S, Adelaide
Hi Natalie, Sent via email August 2011
We truly enjoyed our holiday to Fiji that was booked through your establishment…everything was just perfect…we could not have been happier, with accommodation or the service given to us at the Outrigger on the Lagoon Resort.
We are thinking of maybe going to Hawaii next year sometime…can you please help us?
Marisa A, Sydney
Hi Sent via email July 2011
In addition to my previous email to you I would like to share the following with you about The Holiday Centre and our Fiji holiday.
Thank you for organizing such a great family holiday. Sally, Hunter and I had a great time over the seven nights stay at Sheraton Fiji Resort. We enjoyed the ability to use the different resorts on Denarau Island and made the most of this with meals and taking up time while walking and catching the Bulla Bus. The bus one of Hunter's favourite activities. I think because it wasn't set out like a conventional bus here in Australia. The Yasawa and Mana Islands cruises were a highlight, particularly snorkeling in the marine park of Botaira Beach Resort, Naviti Island. Hunter is nine years old and never snorkeled before, except for practicing for Fiji in the bath. I really enjoyed the relaxing mood of our holiday and even appreciated the Yasawa Island cruise time.
The food was fantastic. The people were amazing in the way they treated Hunter. He actually had tears in his eyes the morning we were leaving because he was going to miss everything about Fiji. We would definitely return to Fiji at some time.
You and the Holiday Centre made this trip easy and hassle free.
Thanks again. Will stay updated with The Holiday Centre emails.
Sally, Matt & Hunter, Sydney
Hi Vinaka Sent via email July 2011
Just a quick note to let you know how great our recent holiday was, and to thank you for all your help in finalising our package.
The place [The Westin Denarau Island Resort & Spa] was superb and the service and standard of food exceptional. I will be highly (and already have) recommending to friends and family to use your company.
We are already looking at our next destination and if you go there, then will definitely be using yourselves. I don't suppose you have a My Cruise section by any chance, as that is the latest suggestion? Anyway, thanks again and I hope to be speaking with you guys again in the near future Vinaka
Grant R, Melbourne
Hi Natalie, Sent via email July 2011
Just a note to say thank you for all your help in getting us to Fiji during the Ash Cloud debarcle. We really appreciated your assistance in every way, it was great! In the scheme of it, getting there a day later than planned was the best possible alternative. Everything was seemless. Out of interest, are there any other packages where kids stay free in Thailand or Hawaii....we're starting to think of the next trip.
Mel W. Sydney
Hi Amelia Sent via email June 2011
Just thought I would drop you a line to let you know that we had a magnificent holiday in Fiji. Everything was wonderful - the flight, accommodation, meals etc. It certainly was value for money. Thank you once again for your assistance and I would certainly recommend The Holiday Centre for anyone looking for a great value holiday and great customer service. Thank you so much and I look forward to dealing with you again in the future.
T. Van de Wakker, Sydney
Hi Natalie Sent via email June 2011
Well we are back from our holiday what a wonderful time we had at Sheraton Fiji Resort - it is just beautiful and we didn't want to leave. There was not one thing that wasn't perfect about it.
We had a very busy time and the cruises were just sensational.
Once again thank you - it was wonderful.
Take care, talk to you when we book our next holiday!
K. MacDonald, Sydney
Hi Teresa, Sent via email June 2011
Well I'm back from Fiji and I want to give a big thankyou to you for helping me have the most wonderful holiday at The Sheraton Fiji and the meal vouchers and day cruises were fantastic. I was upgraded to an Ocean Front room being a Starwood preferred guest and got wonderful service. There were lots of families there too and it was great trying out different pools and resorts. I met lots of MyFiji.com people too who were very happy. So a big thankyou to you and by the way Business Class made travelling so much easier for me too. I would definitely recommend you to all my friends.
Sue P. Green Point
Hi Hayley, Sent via email June 2011
Thank you so much for your assistance with our recent holiday.
We are so glad that we changed our booking from the other agent to you.
We were so well looked after and having the $1000 room credit came in very handy.
We want to return, probably to the same hotel (outrigger).
It probably won't be possible until about June again next year. Are you able to tell me when the new rates will become available. Is there even a possibility of booking something now so we can secure the same Bungalow for a trip in June 2012?
Hi Natalie, Sent via email June 2011
Well we are home after a wonderful holiday!
The Sheraton Fiji Resort was just sensational and we have such wonderful memories and of course photos to cherish. Thank you again and now we are planning our next holiday so you will be hearing from us.
What a wonderful place Fiji is and we are so glad we did it. Take care, talk to you soon.
K MacDonald, Sydney
Hi Natalie, Sent via email May 2011
Well all I can say about our holiday is fantastic! We had the best time.
Our wedding was even more than we dreamed of and perfect. The wedding coordinator Lela was wonderful we wouldn't hesitate recommending Sonaisali and would highly recommend getting married there.
We are now thinking of going to Phuket probably round February next year and are hoping for a similar package. We would definitely book it with you guys. So if there are some good packages around the 10-12 days we would be interested in having a look. Thank you so much for all your help - we never had a problem with anything.
Michael and Leanne, Sydney.
Hi Amelia Sent via email May 2011
The wedding was amazing (even though it rained) we had the best time. Thanks again for all of your help and patience with both Luke and I as well as our families. We were all blown away by how easy everything was when dealing with you and My Fiji while we were away. We'd probably STILL be trying to plan the wedding if it wasn't for you!
We will definitely be in touch for our next holiday.
Shae & Luke and Families (MEL & BNE)
Hi Hayley, Sent via email April 2011
WE have had an awesome holiday!!
We have just had an amazing trip and really enjoyed our time in Fiji and the Fijian people are just beautiful. Castaway was just like Gilligan's Island except 5 star service and hospitality and great FOOD !!
Thank you for all your organisation and really going out of your way to assist us to get there as a group. We would happily rebook our next holiday with you again.
The value for money was exceptional, we have really had a 5 star holiday for a very reasonable price so thank you!
Dear Teresa Sent via email April 2011
I just wanted to let you know that we had a wonderful time in Fiji. The MyFiji package gave us a wonderful opportunity to experience the friendliness and warmheartedness the Fijians have and to share with them their lovely piece of paradise!
Thank you for organizing it all for us.
We met some wonderful people from other parts of Australia who too were most impressed with Fiji. If these packages are available again or something similar, would you kindly keep us in mind and let us know as we know a few very interested people who would love to see the Fiji that we did recently.
Thank you again, My Fiji was great!
Vesna T. Melbourne
Hi Tom, Sent via email April 11
I am sending you a quick e-mail to say THANK YOU, THANK YOU, THANK YOU!!!!!! We all had a beaut time at the Fiji Beach Resort by Hilton, with absolutely no hick-ups what-so-ever!! Everything you promised was there waiting, plus so much more. Both my husband and I plus the three girls loved the resort, the kids club, the $1000 Fiji dollars, the day trips, the welcomes and farewells!! It ran like clockwork!! Can't wait to rebook with you again on our next holiday!!
Natalie E. Benalla
Hi Tom, Sent via email April 11
Just a brief note on our return from Fiji.
We had a super time at the Westin - the service was impeccable from room/restaurant/reception and naturally the people were just so friendly. We were in Suva last year on a cruise but it was only a brief couple of days and not too much to see on that part of the Island. You can imagine our surprise on arriving at the Westin Denarau Island Resort & Spa, when we realised we had previously stayed there some 20 odd years ago when it was then called The Regent.
The 3 day cruise was a highlight - the islands visited were beautiful and again the food was terrific. Unfortunately no golf though, I had a back problem prior to our departure and it did not improve until I took advantage of a massage at Spa Denarau [twice] which I would highly recommend to any of your clients.
Tom thanks for all your help it was much appreciated.
Dennis T. Salamander
Hi Tom Sent via email March 2011
Just a brief email to thank you so much for the most wonderful Holiday at Sonsaiali Island Resort. We will have lasting and happy Memories of our 40th Wedding Anniversary as well as the amazing Island and its people. It's truly a very special place to be.
Everything with arrangements ran so smoothly and we did all the parts of the package and just loved it. Hopefully I am planning on going back next year.
Just a very happy "Thank You"
Sue and Geoff, Birriwa NSW
Hi Tom, Sent via email March 2011
Just to let you know what a fantastic holiday we all had in Fiji!!
The Westin Denarau Island Resort & Spa was great, we went around Denarau Island looking at the other resorts, and we all thought that the Westin was the best, even though it was the oldest, we felt that it was the most Fijian!! The Fijian staff were just great. Talking to other holiday makers we all agreed that we had got the best value holiday, especially with the evening meals included. The standard of some of the restaurants was unbelievably high especially for a package holiday!!
I could go on and on Tom about how great it was, the island trips, the golf etc etc. I'm hoping that you have been there so you already know, if you haven't - get over there!!!
Thanks again Tom. We are looking at Hawaii next year, so I'll be touch later in the year to see what you've got over there.
Sue and Gary B.
Hi Hayley Sent via email March 2011
Just wanted to thank you for helping organise our holiday to Fiji, and to tell you what a fantastic time we had. The Sonaisali resort was terrific, just what we were looking for, relaxed, not too commercialised, and beautiful. The people were amazing and made our stay so enjoyable. We cannot speak highly enough about Sonaisali and My Fiji and would recommend them to our friends and family. We will definitely return. Please, let us know of any future offers you may have. Once again thanks.
Colleen W. Adelaide
Hi Amelia Sent via email March 2011
We thought we would send you a quick message to say what a great time we had in Fiji at Sonaisali Island Resort. Thanks for your assistance in booking this holiday for us.
Geoff & Mary Q.
Hi Hayley, Sent via email March 2011
Well we are back safe and sound from our wonderfull holiday in Fiji and it was everything we could ask for and more. Thanks for all you managed for us. Could we ask you a favour? If you are promoting the same sort of deal or similar next year, would you email us so that we can go again?
Again thanks for everything.
Ken & Kate
Hi Natalie, Sent via email March 2011
I just wanted to thank you for everything you arranged for us in Fiji. We all had a great time and the deal was just amazing what it included!! I have told everyone all about it and how great it was. I might book another one for me and the family - the value for money was unreal!
Hi Leanne sent on March 2011
Just to let you know we all had a great time in Fiji. The Sheraton Fiji Resort was fantastic and the Blue Lagoon Cruise was something else. Thank you for your assistance with booking our holiday and we look forward to booking with you again soon for our next holiday.
Brad J. and my 13 travel companions
Dear Natalie sent on March 2011
AMAZING, our holiday was the BEST holiday we have ever been on. We are interested in keeping in contact with MyFiji for any special offers the Hilton has again.
Thanks for all of your hard work, well done.
Natalie M. Victoria
Dear Teresa sent on March 2011
Both Rory and I wanted to provide some feedback on our recent trip to Denarau Island Fiji.
I would recommend this trip/hotel/your service to anyone who is interested in travelling to Fiji.
The booking of the trip (which Rory did the hard work) to flying everything was taken care of perfectly.
We arrived in Fiji with a warm welcome and waited in the transfer lounge, to the driver took us to our hotel which was very nice. The staff were very hospitable. The location was great. Rory played golf which was included in the package and very close by. The package had dinner included which is one great advantage of this package booking. We tried all the restaurants and loved that it was included, it gave us one less thing to worry about. We only went on one cruise as we left it late to make the bookings but that was a whole day cruise again with everything included. The room credit covered most additional charges. All these little things really helped to make the trip great. It just meant we didn't have to pay any additional cost which is great when you're on holidays not to have to worry about breakfast, dinner, activities etc.
One restaurant I highly recommend all those who go to Fiji is Ports O Call at The Sheraton … for fine dinning this restaurant left us speechless. It was incredible, service, location, ambiance and most of all FOOD! Second on our favourites list was Moo Moo… that too was fantastic.
Your service in making this trip successful and enjoyable is exceptional and I thank you for everything.
Thank you again for everything.
Hi Teresa sent on December 17, 2010
Even though we 'found' this holiday package in the sunday papers by chance, Nicholas and I wanted to express our sincere thanks to you for your help in booking and arranging our trip away. We had absolutely the best time! The accomodation was excellent and all other aspects of our time away went off without a hitch. We have let anyone that has asked how our holiday went know what a fantastic time we both had and we cannot recommend you too highly. Nicholas worked for Qantas for 30yrs and we had always arranged our own travel, but never did it go as smoothly for us as when booking through you. I'm not too sure how things go with having a 'travel agent' but may I ask that if any future package deals become available to Fiji through the winter months that you contact us through this email address. We both send you our kind regards and again our sincere thanks for you effort and help in getting us away within a week of booking. Jenny and Nicholas B.
Hi Natalie sent on August 27, 2010
Fiji was wonderful. Loved the Westin...very much in keeping with Fijian architecture.. restful .. fantastic pool area ...great food offer at Westin and surrounding area... I have passed on your details to a few people as they were amazed at the deal we were given by My Fiji. Who knows you may pick up business. Cheers, Victoria
Hi Virginia sent on June 18, 2010
We have just returned from our Fiji holiday. I just wanted to let you know that everything was great with the bookings, tours, transfers and Sonaisali itself. We all had a wonderfull time. Many thanks, The Bishop family.
Hi Amelia sent on August 25, 2010
Thank you - I had a fabulous time- I loved, loved, loved !! Sonaisali resort - the people the island, the food, the perfect weather the location - right from the time we got on the plane to the transfer, the bus ride to the boat, the boat ride to the fabulous Island - Emily who greeted us at the reception desk - Wow it was amazing - everyone was so friendly - from the cleaners to the gardeners to the service staff, activities staff, bar staff and the beautiful children in the village. If I had the money I would go again tomorrow - and about money it was not expensive at all - My husband & I decided that we would not care about the amount till the end - so we drank and ate and took extra tours and over the course of 10 days only manage to spend $1200. Fiji dollars - Thank you so much for helping us organise such a great trip - I will be back - absolutely, and next time I know there will be more of us. So thank you again P. Thompson