Travel Restriction Updates
24 March 2020
Dear Valued Customers,
In light of the evolving situation regarding Coronavirus (COVID-19), the Australian Government has advised non-essential travel (including holidays) interstate Australia and overseas, to be cancelled.
We understand this is an unsettling time for you, and we are here to assist you with your holiday plans.
If you are overseas and require immediate assistance, please call +61 7 5631 8905 (8am – 5pm AEST).
For customers travelling within the next 48 hours, please call our Customer Service team on 1300 642 642 (8am – 5pm AEST).
We are experiencing very high volumes of calls, and we appreciate your patience. We are beyond proud of the professionalism, resilience, kindness and patience our customers and staff are showing in this unprecedented situation.
Yours in travel,
Ignite Travel Group
- For further information, please refer to travel FAQ’s to help answer some of your common questions or concerns.
- Stay up to date on https://www.smartraveller.gov.au/ for travel advice and details.
- And see relevant FAQs from the Australian Government here: https://www.healthdirect.gov.au/coronavirus-covid-19-travel-advice-and-restrictions-faqs#domestic